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Customer Success Manager in Macedonian language

Customer Success Manager guides customers through the sale process into the support phase. CSM has to work with customers, forms a direct relationship with customers, ensuring they are satisfied with the services, and improve on areas that need attention. This helps customers grow, achieve goals, and strengthening their relationship with the business.

Responsibilities and Duties

  • Respond to customer queries in a timely and accurate way, via phone, email, or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions
  • Update your internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams
  • Assist in training junior Customer Support Representatives
  • Go through the registration process with the customer if he needs help

Qualifications and skills

  • Experience in CSM
  • Knowledge of Macedonian language
  • Empathetic, positive attitude with a desire to help our customers
  • Ability to communicate and nurture a positive business relationship
  • Able to think fast, find answers, and respond quickly
  • Enjoy speaking to people and have the empathy to understand customers
  • Analytical skills with the ability to translate data into insights
  • Ability to establish milestones, stay organized and develop technical knowledge of a product
  • Confidence
  • Sociability and strategic thinking

What we offer:

  • Competitive salary
  • Opportunity to develop your skills and attend educational conferences
  • Creative and innovative projects
  • One month of remote work per year
  • Team events
  • Friendly and pleasant environment
  • Modern and cozy office near the city park
  • Work-life balanced schedule

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  • Female
  • Male
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Thank you!!